Privacy Policy

Responsible party

Leakjet Plumbing (Pty) Ltd, trading as Leak Jet Plumbing, is the responsible party for the personal information collected through this site. We operate from 23 St Stanislaus St, Seawinds, Cape Town, 7945, and you can reach us on 076 387 7956 or at leakjetplumbing@gmail.com.

Information Officer

Under POPIA the head of a private body is its Information Officer. For Leak Jet Plumbing that is Ronald Mhundwa, who is accountable for how your information is handled and for answering any request or complaint about it. Write to leakjetplumbing@gmail.com marked for the attention of the Information Officer, or call 076 387 7956.

What we collect & why

We collect only what we need to answer your enquiry and get a plumber to the right address. When you submit the contact form we ask for:

• Your name — so we know who we are dealing with on site and on the quote.
• Your phone number — our first line of response, because plumbing problems are usually quicker to diagnose over a call than over email.
• Your email address — to send written quotes, invoices and any compliance certificate for the work.
• Your suburb or area — to confirm you are inside our service area and to route the nearest available plumber.
• The service you need — so we arrive with the right equipment, which for leak detection or drain jetting is not the same van load as a geyser swap.
• Your description of the problem — to judge urgency and give you a realistic quote rather than a guess.

We use these details to respond to your enquiry, schedule and carry out the work, and keep the ordinary records a plumbing business has to keep about jobs it has done. We do not use them for anything else, and we do not sell them.

How we store it & for how long

Form submissions are delivered to our business email inbox and, once a job goes ahead, recorded in our job and invoicing records. Access is limited to the people who need it to quote, do, or bill for the work.

We keep enquiries that do not become jobs for 24 months, then delete them. Records for completed jobs are kept for five years after the job, which is the period South African tax and company record-keeping rules require, and which also lets us look up the history of a property when you call us back about the same pipe.

Who else sees it

We do not sell or rent your personal information, and we do not share it for anyone else's marketing. It is shared only with the service providers who make our own business run — our email and website hosting providers, and our accountant for invoiced work — and only to the extent they need it. Beyond that, we disclose information only where the law requires it.

Cookies & tracking

This site sets no advertising or analytics cookies and does not track you across other websites. Nothing you do here is profiled or passed to an ad network.

Marketing communication

We only send marketing messages (including via WhatsApp) to people who have given prior opt-in consent, per POPIA. Replying to your enquiry, sending your quote, and arranging your appointment are not marketing — those are us doing the job you asked for. If you do opt in to anything further, every message will carry a way to opt back out, and we will action it.

Your rights

Under POPIA you may ask us to:

• tell you what personal information we hold about you, and give you a copy;
• correct or complete anything that is wrong or out of date;
• delete information we no longer have a legal reason to keep — note that we may have to hold on to records of completed work for the retention period above;
• stop using your information for a particular purpose, or withdraw a consent you previously gave.

Email leakjetplumbing@gmail.com marked for the Information Officer. We will confirm receipt and respond within a reasonable period; we may need to verify who you are first, so that we are not handing your details to someone else.

If you are not satisfied with how we have handled it, you may complain to the Information Regulator of South Africa, whose contact details are published at inforegulator.org.za.

Changes to this policy

If we change how we handle personal information, we will update this page and the “last updated” date above. Material changes affecting people who have already sent us an enquiry will be communicated directly.